Cancellation Policy
This policy explains the cancellation rules and trust system applied to bookings prepared through MaghrebCars.
Last updated: 31 May 2026
1. Cancellation without account impact
A booking can be cancelled without account impact when the cancellation occurs more than 48 hours before the scheduled pickup time.
The slot is then released so the provider can offer it again.
2. Late cancellation
A cancellation made less than 48 hours before pickup may be considered late and may create a warning in the trust system.
Repeated late cancellations may limit or temporarily suspend the ability to create new bookings.
3. No-show
If the customer does not appear at the agreed pickup without prior cancellation, the provider may report a no-show.
Repeated no-shows may result in account restrictions to protect platform reliability.
4. Provider cancellation
When a provider cancels a confirmed booking, no warning is applied to the customer.
Provider cancellations may be taken into account for visibility and internal quality mechanisms.
5. No financial processing by MaghrebCars
Because MaghrebCars does not currently process online rental payments, the platform does not manage refunds, deposit retention, escrow or automatic compensation.
Any financial dispute connected with a rental or cancellation must be handled directly between the parties concerned, subject to mandatory legal rights.